Policies

Covid Policy:

The Leland House is doing everything it can to make your stay with us a safe, happy and enjoyable experience. To ensure that your time with us is a great one, we have initiated the following policies and procedures to keep everyone safe and healthy during your visit. Please check back often since the State and Local Ordinances are changing constantly as we move through this situation. When you visit you will notice a number of changes that we have made in an effort to enhance the safety of our guests and staff.

  • During this time, ALL reservations must be made by phone: 970-880-1122. We want to have a personal conversation with you and make sure we can meet all your needs during your visit.
  • Guests are expected to wear masks. We have placed a complimentary mask in each room for your convenience.
  • A new streamlined arrival/departure process allows for minimal contact.
  • Frequent cleaning and sanitation is occurring in all guest rooms.
  • Each room has a dedicated air conditioner and these do not recirculate air.

Our goal for these changes is to make our guests feel more secure during their Durango getaway and at the same time preserve what makes a trip to Leland House Suites so special in the first place. We look forward to welcoming you soon!

GENERAL POLICIES:

We require a Minimum Stay of Two nights. Book your accommodations at the Leland House and prepare for your stay at our pet-friendly hotel in Durango, Colorado! Learn more about our Check-In and Check-Out times, cancellation policies, and more below.

Check-In: 3:00 PM
Check-Out: 11:00 AM
Quiet Hours begin at 9:00 PM
Self Check In:  We have now added self check in with hands free electronic keys to automate check ins and eliminate contact with front desk personnel.

Cancellation Policy

A one night deposit is required for each reservation and due at the time of reservation. If a cancellation is made 14 days prior to the arrival date, we will refund the deposit less a $20 cancellation fee. If the cancellation is made within 14 days of arrival, the 1 night´s deposit will be forfeited. Pets are only permitted in designated rooms and must be mentioned prior to arrival.

Holiday reservations (December 15 – January 3): Full and final payment is taken by November 15th with no refunds.

Memorial Day: Full and final payment is taken 30 days in advance with no refunds.

Terms and Conditions

The Leland House will make its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error-free. The Leland House Suites does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

Pet-Friendly Durango Hotel Policies

Bring the whole family to Durango! We offer pet-friendly rooms at $20 per pet/per night, available in designated Pet Rooms Only. Pet Rooms may only be reserved by calling the Leland House. Please call to reserve your pet-friendly rooms at (970) 385-1920. We will make our best effort to accommodate your pet.

100% Non-Smoking Property

The Leland House is non-smoking. If a smoking violation occurs in a room, the guest will be charged a $500 non-refundable cleaning fee. In addition, the guest may be asked to leave the premises without a refund.

Damage and or Theft Policy

Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the property during your stay.  The Leland House reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Leland House as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Durango, CO. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you. Please note that our property is historic and because of the structure of the building, we have no accessible features on the property or in the rooms.

721 East 2nd Avenue
Durango, CO 81301
(970) 385-1920

stay@lelandhouse.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://lelandhouse.com/ regardless of device type and whether an individual requires assistive technology. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at stay@lelandhouse.com

Website Accessibility Features

This website for Leland House is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Our Property’s Accessibility Features

We welcome all guests to our property.  However, due to the historic nature of the property, we have no accessibility features on the property or in the rooms.  Please call if you have any questions regarding the features of the property.

Accessibility References

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:

  • HTML Validator for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  • Click Here for Lynx, a free text-only web browser.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below: